FAQ — Elite District Co.

Frequently Asked Questions

Are your products authentic?

Elite District Co. represents every product on our store as accurately as possible. We inspect products before fulfillment and do not describe ourselves as an authorized retailer unless that is expressly stated. Packaging can vary by production batch, region, or manufacturer updates. If you have a question about a specific item, contact us before ordering and we’ll help with the details available for that product.

When will my order ship?

Available shipping methods and estimated delivery windows are shown at checkout based on your destination and the items in your cart. Once your order ships, tracking is sent to the email used at checkout.

Do you ship internationally?

We ship only to destinations that are currently enabled at checkout. Fragrance shipping can be subject to carrier and destination restrictions because many perfumes contain alcohol.

What is your return policy?

Return eligibility is governed by the return policy linked in the footer and at checkout. Please review that policy before opening or using an item. Contact us promptly if an order arrives damaged or if you receive the wrong item.

How do I contact you?

Use our Contact page and include your order number when your question is about an existing purchase.

How does the Fragrance Club work?

Fragrance Club memberships are billed monthly. Each plan includes a curated monthly selection and the benefits shown on that membership’s product page. Subscription shipping is configured separately from standard fragrance orders.